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Despite his inquiries, the issue had been repeatedly deferred to the casino’s finance department. The Complaints Team had recommended he contact his payment provider for an investigation, as the casino could not directly resolve the issue. They had also advised him not to deposit more funds until the issue was resolved. The player had been asked to provide payment proof, but failed to respond to further communications. Consequently, we had been unable to continue the investigation and the complaint was rejected.
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Despite the Complaints Team’s efforts to investigate and resolve the issue, the player had failed to respond to further inquiries. Therefore, the complaint was rejected due to lack of player’s response. For those who prefer betting and gaming on the go, Mostbet offers a highly functional mobile application. Available for both Android and iOS devices, the app ensures that you have access to all the platform’s features wherever you are.
Despite sending the required documents, he didn’t receive a response for a month. We rejected the complaint based on the fact the player focused soloely on sportsbetting. As we don’t have insight into this sphere of gambling we referred the player to platforms that might able to help and rejected the complaint. The player from Cambodia had requested a withdrawal less than two weeks prior to submitting his complaint. The casino responded to the complaint by stating that the player’s withdrawal had been successful and asked for confirmation. However, the player did not respond to the Complaints Team’s request for confirmation.
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The player from Spain had faced difficulties with his account verification at a casino while trying to withdraw his winnings of more than 4200€ to his Bitcoin address. He had reported that the casino had sent the funds to an unrelated address and had not responded to his attempts to contact them. The complaint had been forwarded to the casino’s security department for investigation. After a series of discussions, the casino confirmed that the player’s account had been unblocked and the funds returned. The player had confirmed receipt of the funds and the issue had been resolved. The player from Peru had been unable to withdraw his winnings after account verification.
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As compensation, the casino had credited the player with a 125% bonus of the deposit and 250 free spins. However, the complaint had to be rejected due to lack of confirmation from the player on the resolution. The casino had claimed the money was transferred, although the player had not received it. After the player’s persistent complaints and our intervention, we had prompted the casino to provide evidence of the transaction.
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